PRIVACY POLICY

This privacy policy covers the site www.brandcatcher.co.uk and outlines our commitment to the protection of our customer’s data.

If users have questions or concerns regarding this statement, they should contact our webmaster

INFORMATION AND USE

Brandcatcher Ltd is the sole owner of the information collected via the web site. Such information may be collected at different points within our web site as described here:

ORDERING & DELIVERY

In order to deliver a product we require your full name and address details.

PAYMENT

Payment is taken via a 3rd party payment verification systems supplied by Secpay and Paypal. This software will validate that your name and address details match those of the holder of the credit card.

THIRD PARTY ADVERTISING

From time to time we advertise partner companies via this site. Where this occurs we will make it clear that the services advertised are provided by another party.

COOKIES

A cookie is a piece of data stored on the user’s computer which allows a site to recognise the user when they make a repeat visit to the site. Cookies are used simply for making your repeat visit a less time consuming experience. Should you wish to switch off cookies and log into the site each time you visit then you are free to do so via the settings in your internet browser.

We do not use third-party cookies on our website and we do not share the information recorded via cookies with any third party.

LOG FILES

Log files allow us to collect basic data as to how many people visit the site, where they came from and how long they remain on the site. This information is not in any way linked to a single user or to you the customer.

INFORMATION USE

We use the following information in order to process your order from our e-commerce site:
Full Name, Address, Telephone number[s] and Email Address.

EMAIL

We send all new users an email containing their login details and requesting verification of their account. This is done so for both the prevention of credit card fraud and assist with the delivery of the product.

We may use this email information to communicate with you regarding any order that you place.

No further emails will be sent to you including those relating to special offers and updates without you opting in to receive such information.

Users have the ability to opt-out at any stage following opting in to receive our communications. Opting-out will be performed immediately if this is performed using our secure forms.

However, your action to opt-out can only be performed online via the web site forms. Should you wish to opt-out by post or by telephone you may do so however, there may be delay in the process.

NEWSLETTERS AND UPDATES

Newsletters and updates by email will only be sent to users that have opted in.

MAIL PREFERENCE

We respect the environment and at this stage have no intention to send to out any marketing information by post.

SERVICE PROVIDERS

We partner with a web design agency and an internet service provider for the hosting of this web site. We have their written conformation that they respect the terms of this privacy policy.

BUSINESS TRANSITION

In the event that Brandcatcher Ltd merges or is acquired by a third party company or, in the event that this web site is sold as a separate entity to a third party company then all information connected with the management of the site will be transferred with the company.

In such an event then a prominent notice will be displayed via the site for a minimum period of 30 days and you will be given the opportunity to opt out should you wish to do so.

LINKS

This Web site contains links to other sites. We are not responsible for the activities of these sites or their privacy policies.

This privacy policy applies solely to information collected by this web site.

COMPETITIONS AND SURVEYS

From time-to-time we may use a competition or a survey to attract visitors to our site. Participation in such competitions or surveys is voluntary. The information collected via such competitions or surveys will often be optional. Only the statistics and demographics associated with competitions or surveys will be stored. No personal data will be stored.

WISHLIST FACILITY

If a user elects to use our wishlist facility to refer a friend then the information relating to the friends name and email address are not stored by this site.

SECURITY

All information associated with payment using your credit or debit card is encrypted and is protected using secure socket layer [SSL] technology SSL. This software adopts 128 bit encryption, the industry standard for payment systems.

Our SSL payments system is provided by a 3rd party banking system Paypal. Full details of the Paypal privacy statement can be viewed here.

Paypal use address verification software to verify a customer’s address in order to gain authorisation for sales charged to their credit/debit card.